Chaotic Coach Holiday Group Arrival – A Negative First Impression
A coach holiday group arrival can often be stressful – for hotel staff, for guests and for Tour Managers! For guests the check in experience can colour their view of their stay at the hotel. This case study relates to a coach holiday group arrival at a UK hotel in 2019, and gives an idea of the impact a badly organised check in can have on a coach holiday group. Background to Coach Holiday Group Arrival We had left our hotel at 8am that morning, made two comfort stops and had a 3 hour stop for lunch which included a… Read More »Chaotic Coach Holiday Group Arrival – A Negative First Impression
