Consultancy

Articles and case studies by the Coach Holiday Expert Hotel Consultant helping hotels to make their guest experience even better

chaotic coach holiday group the professional traveller

Chaotic Coach Holiday Group Arrival – A Negative First Impression

A coach holiday group arrival can often be stressful – for hotel staff, for guests and for Tour Managers! For guests the check in experience can colour their view of their stay at the hotel. This case study relates to a coach holiday group arrival at a UK hotel in 2019, and gives an idea of the impact a badly organised check in can have on a coach holiday group. Background to Coach Holiday Group Arrival We had left our hotel at 8am that morning, made two comfort stops and had a 3 hour stop for lunch which included a… Read More »Chaotic Coach Holiday Group Arrival – A Negative First Impression